A MESSAGGE TO OUR ROSAMOSARIO FAMILY: COVID-19 WHAT YOU NEED TO KNOW

With increasing Government guidance around how to stay safe, we wanted to keep you up to date with what we are doing as a business to protect you and all of our wonderful colleagues, and show that although we are going through unprecedented times, we are working together to keep our distance whilst staying connected.

 

SOCIAL DISTANCING 

 

  • Everyone based at Milano head office including the studio team are all working from home
  • Our Customer Service team are also set up remotely, where they are still available to support you 24/7 with any queries via WhatsApp, Instagram DM and email
  • Our warehouse team in London i
  • are working with a 2 metre distancing policy.
  • Our carriers are practising social distancing meaning that you can select contactless delivery or safe place for your order, maintaining the social distancing rules for both you and our drivers
  • PRE-ORDER items will be shipped from our Milano facilities and warehouse as soon the Government released the LOCK-DOWN, expected Mid April 2020.
  • READY TO SHIP 48HRS items will be shipped from our facilities in London 

STAYING SAFE IN STYLE

We are working around the clock to make sure all guidance set is being met, and going above and beyond for our colleagues to make sure they stay safe, whilst we continue to deliver the cosiest and most luxurious loungewear and content to you at home. We will continue to follow any Government guidance and will keep you updated if there are any changes, keeping our Rosamosario family and you at the forefront of all that we do.

 

TERMS AND CONDITIONS

GENERAL INFORMATION

SALES POLICY – SALES AND PRODUCT DELIVERY LIMITATIONS

PURCHASING PROCEDURE

PRICES AND PAYMENT PROCEDURE

PRODUCT AVAILABILITY

SHIPMENT AND DELIVERY

SHIPPING: DELIVERY, TRANSIT TIMES AND CUSTOMS FEES

RIGHT OF WITHDRAWAL – RETURNS

LIABILITY OF THE PRODUCTS’ HIDDEN DEFECTS

CUSTOMIZED PRODUCTS

APPLICABLE LAW AND DISPUTES

CONTACTS

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